Privacy policy

Last updated: May 6, 2026

VenSoul Studio operates this store and website, including related information, content, features, tools, products and services, in order to provide you with a curated shopping experience.

VenSoul Studio is powered by Shopify, which enables the store, checkout, payment processing, order management and related services. This Privacy Policy explains how personal information is collected, used and disclosed when you visit the store, place an order, request a custom piece, or otherwise communicate with VenSoul Studio.

In this Privacy Policy, "VenSoul Studio", "I", "me" and "my" refer to the operator of this store. "You" and "your" refer to customers, visitors and anyone who interacts with the store or communicates with me.

Please read this Privacy Policy carefully. By using or accessing the store, you acknowledge that you have read and understood how your information is collected, used and disclosed as described below.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to store practices, services, operational needs, legal requirements or Shopify features. When the policy is updated, the "Last updated" date will be revised and any notice required by applicable law will be provided.

Personal Information I Collect or Process

"Personal information" means information that identifies you or can reasonably be linked to you. The information collected depends on how you interact with VenSoul Studio, where you are located and what services you use.

Information you provide directly

  • Contact details, including your name, email address, phone number, billing address and shipping address.
  • Order details, including products purchased, selected finishes, shipping preferences, order history and order-related requests.
  • Account details, if you create an account, including login information, preferences and account settings.
  • Customer support information, including messages sent through the contact form, email, WhatsApp, Instagram or other communication channels.
  • Custom request details, including character ideas, reference descriptions, images, files, color preferences, artistic direction or other information you choose to send for a commission or custom piece.

Information collected automatically

  • Device and browser information, such as IP address, browser type, device type, network connection and technical identifiers.
  • Usage information, such as pages viewed, products viewed, cart activity, checkout activity and how you interact with the store.
  • Cookie and similar technology information, where applicable.

Information from service providers

  • Information from Shopify and other providers that help operate the store, process payments, manage orders, provide analytics, prevent fraud, provide customer support or arrange shipping.
  • Payment-related information, such as payment confirmation, transaction details and payment status. Full payment card details are handled by payment providers and are not stored directly by me outside the tools made available by those providers.

Personal Information Sources

I may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact me or submit a custom request.
  • Automatically through the store, including through cookies and similar technologies.
  • From Shopify, payment providers, shipping providers, fraud prevention tools, analytics providers and other service providers.
  • From social platforms or third-party services, when you contact VenSoul Studio through those channels or interact with store-related content there.

How I Use Your Personal Information

Providing products and services

I use personal information to operate the store, process payments, confirm orders, prepare and fulfill purchases, arrange shipping, manage returns or issues, provide order updates and respond to questions.

Custom requests and commissions

If you request a custom piece, I may use the details you provide to understand the project, discuss availability, estimate complexity, prepare production notes, create a quote or communicate about the artistic direction of the piece.

Communication and customer support

I use your information to respond to messages, provide customer support, send order-related updates and maintain a clear relationship with you as a customer or visitor.

Store improvement, security and fraud prevention

I may use information to improve the store experience, understand performance, prevent fraud, protect the security of the store, authenticate accounts and comply with applicable laws or valid legal requests.

Marketing and advertising

If you sign up for marketing communications or where applicable law allows it, I may use your information to send updates, offers, store news or promotional communications. You can unsubscribe from promotional emails at any time using the unsubscribe link in the email.

Where allowed by law, personal information may also be used to show or measure advertising, including through Shopify and other marketing partners.

Legal bases for EEA and UK visitors

Where required, I rely on legal bases such as performance of a contract, consent, legitimate interests and compliance with legal obligations.

Cookies and Similar Technologies

Like many online stores, VenSoul Studio uses cookies and similar technologies to operate the store, remember preferences, support checkout, understand store performance, improve the customer experience and, where applicable, support marketing or advertising.

Shopify also uses cookies and similar technologies to provide and improve the services that power the store. You can read more about Shopify cookies at https://www.shopify.com/legal/cookies.

Depending on your location, you may be asked to manage cookie preferences through a cookie banner or privacy settings. You can also adjust cookie settings through your browser, although blocking some cookies may affect store functionality.

The store may recognize Global Privacy Control signals where required. You can learn more at https://globalprivacycontrol.org/.

How I Disclose Personal Information

I may disclose personal information to third parties for legitimate business purposes, to provide the store, fulfill orders and comply with legal obligations.

  • With Shopify, which powers the store, checkout and related services.
  • With payment processors, fraud prevention providers and financial service providers.
  • With shipping carriers, fulfillment providers or logistics partners when needed to deliver your order.
  • With apps, technology providers, analytics providers, customer support tools and cloud services used to operate the store.
  • With marketing or advertising partners, where permitted by law or based on your consent where required.
  • When you direct me to share information, such as when using social media features or third-party integrations.
  • When required to comply with legal obligations, enforce store policies, protect rights, prevent fraud or respond to valid legal requests.

Relationship with Shopify

The store is hosted by Shopify. Information you submit to the store may be transmitted to and processed by Shopify and third parties that help provide the store services, including parties located in countries other than where you live.

Shopify may also process personal information to provide, protect and improve its services. You can learn more about how Shopify handles consumer privacy at https://privacy.shopify.com/en.

User Generated Content

If the store allows product reviews, comments, testimonials or other user-generated content, any content you choose to submit to public areas of the store may be visible to others.

Please avoid sharing personal, sensitive or confidential information in public areas of the store or on third-party platforms.

Third-Party Websites and Links

The store may include links to websites or platforms operated by third parties, such as Instagram, WhatsApp, payment providers or other services. If you follow links to third-party platforms, their own privacy policies and terms apply.

VenSoul Studio is not responsible for the privacy, security or content of websites and platforms that are not operated or controlled by me.

Children's Data

The store is not intended for children, and I do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information, please contact me so that I can review and delete the information where appropriate.

Security and Retention

I use reasonable measures and trusted service providers to help protect personal information. However, no method of transmission or storage is completely secure, and I cannot guarantee perfect security.

Personal information is retained only for as long as necessary for the purposes described in this Privacy Policy, including to provide the store, fulfill orders, keep business records, resolve disputes, comply with legal obligations and enforce store policies.

Please avoid sending sensitive or confidential information through insecure channels.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to request access to personal information held about you.
  • Right to request correction of inaccurate personal information.
  • Right to request deletion of personal information.
  • Right to request restriction of processing or object to certain processing activities.
  • Right to request a copy of your personal information in a portable format, where applicable.
  • Right to withdraw consent where processing is based on consent.
  • Right to opt out of certain marketing communications or targeted advertising where applicable.

To exercise your rights, please contact me using the details in the Contact section below. I may need to verify your identity before responding to a request, as permitted or required by law.

You can also learn more about privacy rights related to Shopify at https://privacy.shopify.com/en.

Complaints

If you have concerns about how your personal information is handled, please contact me first so I can try to resolve the issue.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. In Portugal, the relevant authority is the CNPD - Comissão Nacional de Proteção de Dados.

You can find more information from CNPD at https://www.cnpd.pt/en/.

International Transfers

Personal information may be transferred, stored or processed outside the country where you live, including by Shopify and other service providers used to operate the store.

Where personal information is transferred outside the European Economic Area or the United Kingdom, recognized transfer mechanisms may be used where required, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms.

Contact

If you have questions about this Privacy Policy, how your personal information is handled, or if you would like to exercise any privacy rights available to you, please contact me at:

Email: hello@vensoulstudio.com
Phone / WhatsApp: +351 923 345 725

For the purpose of applicable data protection laws, VenSoul Studio is the data controller of your personal information.