VenSoul Studio

Yes. We accept custom requests for figures, dioramas, sizes, finishes and painting styles.

If you have a specific character or universe in mind — even if it is not currently available in our catalog — feel free to reach out to us.

Through our extensive partner network, we have access to a wide range of premium models and exclusive options.

You can also request custom variations, including color palettes, effects, or any artistic adjustments to match your vision.

Our goal is simple: to ensure your piece looks exactly as you imagined it.

You can contact us through Instagram, WhatsApp or our contact page to discuss your project.

Your order is reviewed, prepared and placed into the production queue. If any details need confirmation, we will contact you before production begins.

Yes. Once your order enters the production and painting stage, you will be notified and receive regular progress photos, allowing you to follow each stage of the creation process.

We believe in a transparent and personalized experience, keeping you closely connected to the development of your piece from start to finish.

Please contact us as soon as possible. If production has not started, changes may be possible.

Once printing, preparation or painting has started, changes may no longer be available.

Production typically takes between 2–7 weeks, depending on complexity, selected finish and current workload.

Hand-painted pieces may require additional time due to preparation, painting, curing and final quality control.

Our figures are crafted from high-quality, ABS-like resin and produced using state-of-the-art 12K and 16K high-resolution printing technology, resulting in exceptional detail and a refined, premium collectible finish.

Each piece is carefully handcrafted and individually finished, which may result in subtle variations in texture, surface, or paint.

These nuances are a natural part of the artisanal process and contribute to the uniqueness and character of each collectible.

We use express shipping for all orders.

Estimated delivery times after dispatch:

• U.S. / Canada: 3–7 business days
• Europe (EU): 2–5 business days
• Australia: 4–8 business days
• Rest of the world: 4–8 business days

Delivery times may vary due to carriers, customs processing or external delays.

Each figure is meticulously packed using protective materials and secure packaging methods to ensure maximum safety during transit.

Delicate components are carefully separated and individually protected to preserve every detail and guarantee that your piece arrives in perfect condition.

For orders outside the European Union, import duties, local taxes, customs clearance fees or other charges may apply.

These charges are not included in our product prices or shipping costs and are the responsibility of the customer.

If applicable, these charges are usually collected directly by the carrier or local customs authority before delivery.

Import duties and taxes may vary depending on the destination country, order value, product classification and local customs regulations, based on HS codes.

As these charges are determined by local authorities, we are unfortunately unable to estimate the exact amount in advance.

Figures are shipped partially disassembled to ensure safe transportation.

• Delicate parts are carefully packed separately
• Magnets are used whenever the model allows it
• Step-by-step instructions are included with your order

The assembly process is simple, intuitive and enjoyable.

Yes. Whenever the model allows it, magnets are used in connection points to make assembly easier and cleaner.

If the design does not allow magnets and glue is required for delicate parts, super glue will be included with detailed instructions.

All unpainted figures are shipped fully prepared and ready for painting.

• All support structures are removed
• The figure is carefully sanded and refined
• A high-quality primer is applied

Ready to receive, paint and customize.

Yes. Each piece is hand-painted and individually finished to a high standard.

Subtle variations in color, shading, texture and detail are natural, making every piece unique.

EU consumers generally have a 14-day right of withdrawal after receiving goods.

This right may not apply to personalized, custom-painted, made-to-order or specification-based products.

If production has not started, cancellation may be possible. Once production, preparation or painting has started, cancellation may no longer be possible or may involve costs.

Contact us within 3 days of delivery with photos of the packaging, product and damaged area. We will review the case and provide a suitable solution.

No. Our figures are premium collectibles intended for display, collection and hobby use. They are not suitable for young children.

Resin allows for high detail, but it can break if dropped, forced or handled roughly. Please handle your figure with care.

Store your figure in a cool, dry place away from direct sunlight, excessive heat and humidity. Dust gently with a soft brush or microfiber cloth.